Returns Policy

We understand the importance of customer satisfaction and therefore products may at ESR NZ discretion be returned to us for exchange for a store credit note within seven (7) days of full payment and collection/delivery of the goods, provided all the following conditions are met:

  • A receipt as proof of purchase of ownership may be required by ESR NZ to be produced.
  • Returned goods are received in a re-saleable condition, including any packaging if possible
  • Goods are returned to the location they were originally purchased from or an alternative pre-arranged location.

For Online and store purchases not viewed in a showroom prior to delivery, they can be returned for a full refund (less any delivery cost) within 7 days of receiving/collecting the product/s. The above conditions will still need to be met.

Click here to view our full Terms & Conditions.