Shipping Options
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Delivery Options
We have a few options for delivery, based on the items you are purchasing. Available options and pricing will appear in checkout.
Direct Courier
This option is available for smaller items that can be sent direct with our freight partner, New Zealand Couriers. Available orders are shipped next business day. Please allow 3-7 business days for arrival.
Postage
This option is available for our Hardware lines which are shipped from Australia. Available orders are shipped each week. Please allow 2-3 weeks for arrival.
Home Delivery
This option is available for all larger items. Our Customer Service team will contact you once you place an order to confirm a delivery day. Transit times will vary based on your location, for more details click here.
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We'll do the heavy lifting!
Our delivery team will carry your items to a specific room of your choice. Please note that we deliver to ground floor only.
Please flag any access issues with our Customer Service team at the time of booking.
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Need a little more help?
Our delivery team can assemble and remove packaging in most metro areas for an additional fee. Our Customer Service team can provide more information at the time of booking.
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Returns Policy
We understand the importance of customer satisfaction and therefore products may at ESR NZ discretion be returned to us for exchange for a store credit note within seven (7) days of full payment and collection/delivery of the goods, provided all the following conditions are met:
- A receipt as proof of purchase of ownership may be required by ESR NZ to be produced.
- Returned goods are received in a re-saleable condition, including any packaging if possible
- Goods are returned to the location they were originally purchased from or an alternative pre-arranged location.
For Online and store purchases not viewed in a showroom prior to delivery, they can be returned for a full refund (less any delivery cost) within 7 days of receiving/collecting the product/s. The above conditions will still need to be met.
Click here to view our full Terms & Conditions.
